Privacy Policy
Effective Date: 1 May 2026 | Last Updated: 30 April 2026
This Privacy Policy describes how the SAVVY CASA (operated by the SAVVY CASA, B-014, Ground Floor, Puri High Street-81, Sector-81, Faridabad-121002, Haryana, India) collects, uses, stores, and protects your personal information when you visit our website (thesavvycasa.com), interact with our social media pages, fill out contact or enquiry forms, or communicate with us through any channel including WhatsApp, phone, email, or Meta (Facebook/Instagram) lead forms.
By using our website or submitting your information through any of the above channels, you consent to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
When you fill out a contact form, enquiry form, lead form (including Meta/Facebook lead forms), WhatsApp message, or call us, we may collect:
- Full name
- Phone number / mobile number
- Email address
- Property type and location
- Interior design requirements and preferences
- Budget range
- Project timeline
- Any other information you voluntarily share with us
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type and version
- Device type (mobile, desktop, tablet)
- Pages visited, time spent on pages, and navigation path
- Referring URL (how you found us)
- Cookies and similar tracking technologies (see Section 6)
1.3 Information from Third-Party Platforms
If you interact with our advertisements on Meta (Facebook/Instagram) and submit a lead form, we receive the information you provide in that form, which may include your name, phone number, email, and responses to custom questions. This data is governed by both this Privacy Policy and Meta’s own privacy policies.
2. How We Use Your Information
We use the information collected for the following purposes:
- To respond to your enquiries and provide design consultations
- To communicate with you about your project, including calls, WhatsApp messages, emails, and SMS
- To prepare design proposals, quotations, and project plans
- To improve our website, services, and customer experience
- To send you relevant updates about our services (you may opt out at any time)
- To run and optimise our advertising campaigns on Meta and other platforms
- To comply with legal obligations
We do not sell, rent, or trade your personal information to any third party for their marketing purposes.
3. How We Share Your Information
We may share your information with:
- Our internal team members (designers, architects, project managers) to deliver our services to you
- Trusted service providers who assist us with website hosting, analytics, advertising, and communication tools — these providers are contractually required to protect your data
- Meta (Facebook/Instagram) for advertising optimisation through the Meta Pixel and Conversions API — this data is used to measure ad performance and show relevant ads to people with similar interests
- Legal authorities if required by law, regulation, or legal process
We do not share your personal information with any third party for purposes unrelated to delivering our services, except as described above.
4. Data Storage and Security
Your personal information is stored on secure servers and systems. We implement reasonable technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure hosting with SSL encryption on our website
- Restricted access to personal data within our team on a need-to-know basis
- Regular review of our data collection and storage practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:
- Enquiry and lead data: retained for up to 24 months from the date of collection, or until the completion of your project, whichever is later
- Website analytics data: retained in anonymised/aggregated form indefinitely
- Communication records (WhatsApp, email, call logs): retained for up to 12 months for service quality and follow-up purposes
You may request deletion of your data at any time (see Section 8).
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and to support our advertising efforts. These include:
- Essential cookies: required for the website to function properly (e.g., page loading, form submission)
- Analytics cookies: help us understand how visitors use our website (e.g., Google Analytics, NitroPack performance tracking)
- Advertising cookies: used by Meta Pixel to track ad performance, measure conversions, and build audiences for our advertising campaigns on Facebook and Instagram
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect your experience on our website.
7. Meta (Facebook / Instagram) Advertising
We use Meta’s advertising platform to promote our services. As part of this:
- We have installed the Meta Pixel on our website, which collects data about your website activity (pages visited, form submissions) and sends it to Meta to measure ad performance and build custom audiences
- We may use the Conversions API (CAPI) to send event data from our server to Meta for improved tracking accuracy
- If you submit a lead form through a Meta ad, the information you provide is shared with us for follow-up
- Meta may use this data in accordance with its own Privacy Policy (https://www.facebook.com/privacy/policy/)
You can manage your ad preferences on Meta’s platform through your Facebook or Instagram account settings.
8. Your Rights
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you
- Correction: You may request correction of any inaccurate or incomplete information
- Deletion: You may request deletion of your personal information, subject to any legal retention requirements
- Opt-out: You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe option in our messages
- Withdraw consent: You may withdraw your consent to data processing at any time, though this will not affect the lawfulness of processing carried out before withdrawal
To exercise any of these rights, please contact us using the details in Section 11.
9. Third-Party Links
Our website may contain links to third-party websites, including social media platforms (Instagram, Facebook, YouTube, Pinterest). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party website you visit.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
The SAVVY CASA
- B-014, Ground Floor, Puri High Street-81, Sector-81, Faridabad-121002, Haryana, India
- Phone: +91 9355111335
- Email: info@thesavvycasa.com
- Website: https://thesavvycasa.com
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
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